Technical Response Times for Related Issues

Emergency:

  • Issue(s): Restore of data, server outages
  • Response: Within 1 hour of request.

Same Day:

  • Issue(s): Failed backups. Specifically for backups not committing any data.
  • Response: By 3:00pm the same day as the request, or for requests after 3:00pm, before the backup is scheduled to run again.

Non-Emergency:

  • Issue(s): Retention changes, training/review, requests for reports, backup warnings and errors review (backup committing data and completing), setting up new backups, and all other non-service impacting requests.
  • Response: Within 3 business days.

Please use the following form to contact support. Additionally, you can send an email to support@ubistor.com or you can call 866-312-STOR (7867) – Option 2 to reach our support team.