Our support team will review the Daily Status Reports and remediate any related errors and alerts. We will perform initial troubleshooting and coordinate additional corrective action to remediate these issues as quickly as possible. Our goal is to achieve nearly 100% backup success rates, ensuring your systems are being protected daily and have the most recent data ready to be recovered at a moment’s notice.

UbiStor will conduct a workshop with key stakeholders throughout the organization to review the critical business systems and the recovery requirements. This includes the collection of current-state data protection, existing server infrastructure, application configuration, backup success rates, and specific Recovery Time and Recovery Point Objectives (RTO/RPO). Once completed, UbiStor will provide a complete Assessment & Design Report that details the collected information along with any required remediation and corrective actions.

Following the Assessment and Design process, UbiStor and your team will build a detailed disaster recovery plan for the environment. This will outline the response teams for the customer and the processes and procedures to recover the systems in the environment. Systems tiers will be defined, and prioritization and  interdependencies will be considered to ensure the seamless recovery of your critical systems.

UbiStor will annually work with your team to coordinate a comprehensive test of the critical systems. The customer will access each server to ensure it functions properly and the applications run successfully. This also includes testing the VPN client for remote users, allowing them to access these systems. Following the test, your team and UbiStor will also perform a “Lessons Learned” exercise to review the results and make adjustments to the protection strategy discovered during this process and update the disaster recovery runbook and documented plan.