"We are able to take advantage of the expert staff for what I consider to be a great value. The staff of Ubistor is very positive, responsive and easy to work with."
Anne Edwards-Cotter
President
Cotter Consulting, Inc.
"UbiStor’s response and diverse knowledge ensure that IT is a major benefit to our organization. Their IT consulting and service philosophy is truly a partnering one; they are an integral part of our team."
Mike Dulla
President
United Home Loans, Inc.
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Home > Solutions > IT Consulting |
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IT Consulting
 Today, businesses are more reliant than ever on technology and are faced with significant challenges, costs and time in managing their IT infrastructure and related services. Whether your business employs IT staff or relies on service providers, UbiStor’s IT Service solutions can provide you with economical and complete network support.
Your business can capitalize on the depth of our network knowledge to keep your network online, and ensure IT projects are brought in on time and on budget. With UbiStor’s mix of expertise, vendor-independence, and practiced knowledge, projects and service are always accomplished timely and cost-effectively.
UbiStor’s suite of services includes, but is not limited to the following:
- Data Protection - From entry level online data backup to private vaulting solutions
- Email - Expertise from local ISP to multiple Exchange servers located in multiple locations and email compliance and protection
- Database - Expertise including SQL, Oracle and Linux
- File Servers and industry-specific applications
- Networking – Routers, Switches, Firewalls
- WAN - Remote Operations – VPN, Remote Desktop, Blackberry
- SAN – Storage Area Networking
- Hosting – Remote collocation sites
- WEB – Design, Hosting, Search Optimization, ‘Pay-Per-Click’
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Features and Benefits:
Assessment Services
Successful service and project implementation always begins with thorough planning and a cohesive understanding of the needs and expected results. Whether an initial engagement into a new account or project, UbiStor will ensure the correct resources are assigned to produce successful results.
Lower IT Cost
Capitalizing on our industry knowledge and experience, UbiStor will be able to guide your business to the proper solutions saving many hours of research and discovery cost. Additionally, applying the appropriate resources to the service request or project ensures timely completion and reduced expense. We also offer reduced rates for contracted support clients that have taken advantage of our flexible IT Service plans.
Remote Management
With today’s advances in remote connectivity, UbiStor is able to utilize secure remote access to reduce time-to-resolution on any level of service requests. Over half of our service calls received are resolved remotely, with a high percentage of requests being resolved on the first call. We perform the majority of network maintenance remotely and as a result, our clients benefit with increased up-time and lower service cost.
Depth of Knowledge
UbiStor has many years of experience and a commitment to utilize cutting-edge technology. Your business can benefit from hundreds of successful implementations by our teams. From timely resolution of ‘break-fix’ requests, full office relocations to complete network overhauls, UbiStor has the experience to project manage and apply the appropriate resources to ensure smooth results.
Service Contracts
Designed to provide a flexible and proactive approach to your IT needs, we offer our full suite of services, delivered with priority attention and reduced rates to our contracted clients. After performing an assessment of current and future business needs, new IT initiatives and existing maintenance requirements we then propose a monthly fee which helps level load IT expenditures and allow more efficient services to be performed. As IT service needs can fluctuate during a year’s period, we visit the initial contact quarterly and make adjustments as necessary.
Call Center
For our contracted customers, UbiStor provides an easy-to-follow service request process and clear service level agreements. We provide your organization with a single point of contact staffed by skilled engineers and service personnel; we manage all service requests and escalations to ensure timely resolutions. Clients can choose their preferred method of contact and assign the priority of each issue, we then respond based on the assigned priority.
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How Contracted IT Service Works:
Assessment and Review
For clients needing full outsourced IT Services we perform a complete and thorough discovery to ensure we understand and are able to support the network. The initial assessment results in a proposal to address any issues that were discovered. We also create a single document that allows us to support the network and provides you with an “IT Dashboard” that aids in high level management of the IT network and assets.
Maintenance and Response
UbiStor will ensure all products in the network are current with updates and warranties to increase network stability. The best approach to keeping your network online is proactive, but when issues arise, we have a toll-free number and email-based service request process that guarantees timely response and resolution.
Flexibility
We realize that clients today require flexibility. We agree. By developing an understanding of your businesses cost and need considerations, UbiStor approaches clients in this manner. UbiStor will provide training to allow you to perform reoccurring tasks, tackle only those pieces of a project where internal resources are lacking, review and adjust IT Service contract during the first year of service without penalty. Your business is our business and we treat it as such, count on it.
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